Trends in Managed Services – A Study by CompTIA

Palatable or not, the long-term lifeline for a large segment of today’s IT channel depends upon cultivating a successful business that sells and delivers technology services on a recurring revenue basis. This objective marks a shift away from conventional reliance on product-based transactions and/or one- off project engagements to a more predictable operational model that charges customers much like a utility company bills monthly for services-rendered. Burgeoning trends such as cloud computing and mobility, combined with expanded customer choice for procuring technology, are factors hastening this transition urgency in the industry.

For many channel firms, a change in tack has meant a foray into managed services – either as an add-on part of an existing business or as a complete overhaul from what is being done today. The managed services model typically takes of the form of an ongoing contractual arrangement in which the third- party provider (or MSP) remotely monitors, manages and updates a customer’s technology infrastructure, systems and services such as email, network and security software, or increasingly more complex pieces of technology such as line of business applications and analytics. IT functions once commonly handled in-house become outsourced, effectively.

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